RETURNS POLICY / WARRANTY
Dawgs™ Australia Warranty and Return Policy:
Dawgs Australia stands behind all our products for both our retail accounts and consumers. If you have a Dawgs™ product with a material or workmanship flaw, for fastest service, we advise you to first check with the place of purchase for their assistance. Retailers do have their own particular return policies, however if you are not able to return an item to the original place of purchase, you still may be able to receive service for the item directly through Dawgs Footwear.
Heat Warning: Avoid leaving your Dawgs footwear where they will or can be exposed to heat or the sun. Leaving them in a car, a dish washer, washing machine, in front of a radiator or fire, in a sunroom or outside where they can be exposed to the sun as this can cause the shoes to shrink. This is not covered by our manufacturer’s warranty.
Wear Warning: Replace this product once the sole unit becomes smooth or partially smooth. The slip resistance is dramatically reduced once this becomes smooth or partially smooth.
ALL WARRANTY CLAIMS MUST BE ACCOMPANIED BY A TAX INVOICE FROM WHERE THEY WERE PURCHASED. No Claim will be recognised without a valid TAX INVOICE. Any invoice must be from a Dawgs Australia Stockist.
Returning Online orders: We design Dawgs™ products with quality in mind. The Dawgs™ Brand feels the same way about customer service. If you feel the need to return or exchange an item based on the guidelines below, we will gladly make it happen.
Dawgs Australia product can be returned for a refund or exchange. Merchandise must be unworn and unwashed, with original packaging and hang tags attached. A valid invoice or receipt to receive a refund or exchange. It must also be returned within 30 Days of purchase.
If you require a size or colour change, you can return your online purchase with an Addressed, Pre-Paid Australia Post bag, the same size as the items you were sent – This must be included with your returned goods.
Refunds will be issued based on the original form of payment. A shipping and handling fee of $10 per order is included in the price of your goods. This will be deducted from any refund issued.
Return Procedures: Please phone us in the first instance and advise us of the problem and to receive a return authorisation. We will then get you to package your Dawgs™ in their original product packaging with your purchase receipt or invoice. Include a note letting us know why you're returning the product. Please include, your name, address, and telephone number.
Send it to us at: Marks Footwear 22/8 Riverland Drive, Loganholme Qld 4129
Ph: 07 3806 3444 Email: orders@dawgs.com.au
Shipping: Charges for shipping an item regarding returns will be at the customers' expense. Dawgs Australia does not accept COD deliveries for returned items.
You must include a return address. For the safety of our employees, any package received without a return address on the outside of the package will be destroyed, and Dawgs Australia will not replace the contents of the package. Thank you for your co-operation. Exchanges are subject to availability. A refund will be processed if the product is unavailable. Please allow 2-3 weeks for receipt of exchanges or refunds.
Sale products: Sale products are final sale and are not eligible for returns or exchanges.
Return Terms and Conditions
Products that may not be returned:
Products the Dawgs™ Brand determines in its sole discretion to be free of any material or workmanship flaws may not be returned: Products evidencing wear, misuse, alteration, Size, fit or style selection complaints will also not be returned.. (Online orders may be an exception - please provide proof of Online purchase ie: your receipt).
The Dawgs Australia is not responsible for misdirected or lost packages, or any actions that result of not following the guidelines provided.
